General Returns Policy
GoFit strives to make sure that all of our customers are completely happy with their GoFit product purchases. If you are not happy with your GoFit Store purchase, you may return your item within 30 days of delivery for a full refund (less shipping). Opened CDs and DVDs may not be returned for a refund. Items should be returned in their original product packaging and should be packed to arrive undamaged and resalable. Items returned damaged may be deducted from your refund. GoFit will provide a return shipping label if the return is a result of our error. GoFit cannot provide a refund for items purchased from a third party.
Please do not return any item without contacting GoFit Customer Service first to obtain a Return Authorization Number. This number will assist us in processing your return timely and correctly. Please include this number in the box on a note or with your original packing slip. Items should be shipped back using a service that provides tracking. Items that cannot be confirmed as delivered to us, will not be refunded. Deliveries refused or undeliverable to the address provided by the customer will be refunded less any actual shipping costs incurred by GoFit.
Refunds will be processed within 2-3 business days from the date of delivery to our Return Center. The actual credit on your credit card may take a little longer and will depend on your credit card bank. Funds can only be credited to the credit card that was utilized in the original purchase. You will receive an email notification that the refund has been processed
If you have not been notified by us within 1 week and do not see the credit on your credit card account, please verify with your shipper that the item was delivered to our Return Center (best to ship items back using a method that provides tracking). If it was delivered please contact Customer Service for assistance. If it was not delivered, please contact your shipping agent for assistance.
Items ordered and then refused by the customer will be refunded the purchase price less the actual shipping cost once the items are received and process back into inventory. Items ordered and then returned by our carrier due to insufficient or incorrect address will be processed as a return. Actual shipping costs will be deducted from any refund if the address information was incorrectly entered by the customer.
Anytime you have questions or need assistance, you may contact GoFit Customer Service at 1.888.530.4441.
Exchange or Replacement
If the item received has a manufacturer defect, was damaged in shipping or was missing parts, please contact GoFit Customer Service within 90 days of purchase for assistance to receive the same item for exchange/replacement. GoFit reserves the right to request that the faulty or damaged item be returned for review. If it is requested for return, a pre-paid return label will be provided.
Please note that most exchanges and replacements are processed and shipped within 1-2 business days of the notification.